Refund Policy

How to Cancel

1. Log into your ClipyAI account
2. Go to Settings → Payment tab
3. Click "Cancel Subscription" or "Manage Billing"
4. Follow the prompts to confirm cancellation
5. You'll receive email confirmation of the cancellation

What Happens After Cancellation

• Immediate Effect: Your subscription is marked for cancellation
• Access Continues: You keep Pro features until your current billing period ends
• No Future Charges: You won't be billed for subsequent periods
• Data Retention: Your account and generated images remain accessible
• Reactivation: You can resubscribe at any time to regain Pro features

7-Day Satisfaction Guarantee

Refund Conditions

• First-Time Subscribers: 7-day refund window for new users only
• Service Issues: Technical problems preventing service use
• Billing Errors: Incorrect charges or unauthorized transactions
• Duplicate Charges: Accidental multiple payments

Non-Refundable Situations

Monthly Subscriptions ($7/month)

• Billed monthly on your subscription anniversary date
• Cancellation takes effect at the end of the current month
• No prorating for partial months
• 7-day refund guarantee applies to first month only

Yearly Subscriptions ($50/year)

• Billed annually on your subscription anniversary date
• Cancellation takes effect at the end of the current year
• No prorating for partial years
• 7-day refund guarantee applies to first year only

Refund Process

How to Request a Refund

1. Contact Support: Email us at support@clipyai.com
2. Provide Details: Include your account email, subscription details, and reason for refund
3. Review Process: We'll review your request within 2 business days
4. Decision Notification: You'll receive an email with our decision
5. Processing: Approved refunds are processed within 5-7 business days

Refund Timeline

• Request Review: 1-2 business days
• Processing Time: 5-7 business days after approval
• Bank Processing: Additional 3-5 business days (varies by bank)
• Total Timeline: Up to 14 business days from request to account credit

Payment Methods & Refunds

Credit/Debit Cards

• Refunds are processed to the original payment method
• Refund appears as a credit on your card statement
• Processing time depends on your card issuer

Digital Wallets (Apple Pay, Google Pay)

• Refunds are processed through the original wallet
• You'll receive notification from your wallet provider
• Processing time varies by wallet provider

Expired or Closed Cards

• We'll work with you to find an alternative refund method
• May require additional verification for security
• Processing may take longer than standard refunds

Dispute Resolution

Chargeback Policy

Before initiating a chargeback with your bank or credit card company:

• Contact our support team first - we're here to help resolve issues
• Most billing concerns can be resolved quickly through direct communication
• Chargebacks may result in account suspension pending resolution
• We prefer to work with you directly to find a fair solution

Billing Disputes

• Report billing errors within 30 days of the charge
• Provide detailed information about the disputed charge
• We'll investigate and respond within 5 business days
• Legitimate errors will be corrected promptly

Special Circumstances

Technical Issues

• Service outages lasting more than 24 hours may qualify for credits
• Persistent technical problems preventing service use
• We'll work to resolve issues before considering refunds

Account Violations

• Accounts terminated for policy violations are not eligible for refunds
• Partial refunds may be considered for good faith violations
• Each case is reviewed individually

Force Majeure

• Service interruptions due to circumstances beyond our control
• Natural disasters, government actions, or infrastructure failures
• Refund eligibility determined case-by-case

Policy Updates

We may update this Refund Policy from time to time. Changes will be:

• Posted on our website with the updated date
• Communicated to active subscribers via email
• Applied to new subscriptions immediately
• Applied to existing subscriptions at next renewal

For refund requests, billing questions, or policy clarifications, please contact us: